Privacy Policy
Summary
This policy explains how we collect and treat information you give us. You won’t find any complicated legal terms or long passages of unreadable text.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we our own. We’re committed to keeping your personal and business information safe.
We’ll never use your personal information for any reason other than why you gave it. We’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information so that we can reply to your enquiry.
Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics, or social media ‘like’ and ‘share’ buttons which also profile your internet activity.
What information we hold
When you contact us by email or through our website, we collect your:
- name
- email address
- phone number
If you do business with us, we collect your:
- name
- bank details
- address
- phone number
and keep records of the invoices we send you and the payments you make.
Where we store your information
When you contact us by email or through our website, we store your your information in Sage, our Customer Relationship Management (CRM) software.
We chose these systems partly for their commitment to security.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.
We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.
We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Ian Roscoe, our business owner, is responsible for the security of your information. You can contact them by email at farewellfriend@outlook.com or by phone on 01622 910081 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access.
Our management team have access to everything you’ve provided.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it.
Our mobile devices are also protected by a fingerprint or facial recognition.
How to complain
We take complaints seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Ian Roscoe by email at farewellfriend@outlook.com or by phone on 01622 910081.
If you’re the letter writing type, send your envelope to 9 Swadelands Close, Maidstone ME17 2AF.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Date updated 25/02/2021